Cancellation & Refund Policy
PLEASE CAREFULLY READ THE FOLLOWING
Last updated: 13/08/2025
We want you to be satisfied with our services. This policy explains when you may be eligible for a refund.
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1. Skip Hire Cancellation
If you cancel at least 48 hours before the scheduled delivery, you will receive a full refund. Cancellations within 48 hours may incur a cancellation fee.
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2. Services Cancellations
Service bookings can be rescheduled free of charge with at least 24 hours’ notice. Late cancellations may be charged in full.
3. Skip Hire Refunds
3.1 For our online sales are issued via Wix and may take up to 7 business days to appear in a customers account.
3.2 Refunds can only be applied to the card the original order was placed on.
4. Skip Delivery Suitability
If a Skip is delivered to a property with out a dropped kerb or we are unable to safely place the skip on private property (in the case where a permit is not requested) and we are unable to deliver the Skip, then partial refunds may be applied with an amount taken for our delivery costs at our discretion.(see 6 & 7)
5. Skip Delivery Safety
5.1 If a driver attempts delivery but there is no dropped kerb or no safe place to put the skip, this will result in a £50 attempted delivery fee, but the remainder of the order will be refunded.
5.2 It is our drivers discretion whether the requested delivery destination is safe for placing a skip.
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Apex Drains Ltd
Flat 5 Coach & Horses Court, 35 North Cray Road, Bexley, Kent, England, DA5 3NE
Phone: 0208 798 0154/0778 858 9571
Company Number: 13164332